Sunday is going to be my day for showing my vulnerability. My day for sharing lessons learned. Some lessons, like last Sunday’s, are not so difficult and don’t have a lasting impact. Maybe just a little egg on my face. Others, well, not nearly as pleasant or easy to get over. So here goes …
Have you ever sent an email (a not so nice email) to a client that was meant only for the eyes of a team member? Well I have. Twice. It’s not something I’m proud of, but it happened and I’ll own it.
Both instances were because I wasn’t paying attention.
The first one was when responding to an email from a team member. An answer to the question the client asked was in the response so instead of rewriting the email I just forwarded it on to the client. However, I didn’t pay attention to the fact that it was actually an email thread between me and the team member, and just a couple of comments down in the email, I said a few things that were definitely NOT for the client’s eyes. I may not have taken the time to pay attention to the content of the email before sending, but the client sure paid attention. Surprisingly, I still have the client.
The 2nd time was very similar, while not quite as dramatic. This time I wasn’t paying enough attention to which email I was responding to. There were 3 or 4 on the same subject. Instead of responding to the team member, it was to the client. Fortunately, it was nothing about the client, but it really didn’t make me look very professional, and it definitely got the client’s attention.Paying attention before hitting send on an email is much easier than explaining a stupid mistake.Click To Tweet
So, there were really a couple of lessons learned here.
- Pay close attention to the who, what and where when sending an email. It takes so much less effort to re-read things and make sure everything is A-OK before hitting send than it does to try and explain something you stupidly did in haste.
- Be careful what you say in an email to begin with. You never know whose inbox it might land in!
Have you ever learned any hard lessons? Own ’em and let me know what you did so I don’t feel as stupid 😉
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