If this post sounds a bit familiar, it’s likely because it’s a repeat of a post from a few years ago. Since it still seems to be a topic very relevant to today, I decided a slight refresh and reposting is in order.
The reason this topic is still so timely, is because sometimes we get so caught up in marketing strategies geared toward attracting new clients and getting out in front of a new audience, we forget about those who already know, like and trust us … as well as love what we do and how we do it!
We’re so busy focusing on how to grow our businesses by adding new clients, we totally miss the marketing “mark.” I’m sure you’ve heard the saying (or something similar) that it costs 7 times more to obtain a new client than it does to keep an existing one. I’ve heard a variety of numbers – some much higher; but no matter what number you want to attribute to the cost, it’s true.
When was the last time your marketing strategy included your existing clients?
You might ask why you should spend time and effort marketing to your existing clients or customers. They already know what you do. Right? Wrong!
Just because they are already clients, doesn’t mean they are aware of all the services you provide.
I’ve had more than one client contact me after seeing one of my blog posts, or a post on social media, telling me “I didn’t know you did ________!” (Fill in the blank with whatever I was posting about.)Don't assume your clients know what all you do simply because they are your clients.
Or … worse yet, one of my clients posted on Facebook that they were looking for referrals for a specific service WE offer. Talk about egg on my marketing face when I had to email them … “Uh, we do that – can we chat?”
Consider this …
Your existing clients may have visited your website and reviewed your services and products when they first contacted you, but may never have revisited or reviewed your site again!
Your existing clients hired you to provide “ABC” services, but have no clue you also provide “XYZ” services!
Don’t assume your clients know what all you do simply because they are your clients. If you haven’t told them lately, they probably don’t!
Take it from someone who has learned her lesson … the hard way, and as sad as it might be, continues to learn this lesson through trial and error.
My advice to you now, and in the future, is to make sure your existing clients are included in your marketing strategy. Let them know when you add new services or products, and suggest existing services and products to them that will provide value and benefit to the growth of their businesses!
Never just assume your clients know what you do. They probably don’t!
If you’re one of our existing clients, I encourage you to take a closer look at what we do and let me know if you need anything at all. And if you aren’t, I invite you to take a closer look at our website, what we do, who we serve, and how we might help you grow your business and get out and stay out of marketing overwhelm!
In business since 1991, Terry Green is the founder/CEO/President of BizEase Support Solutions, an American-based, online marketing support company comprised of a team of talented professionals from around North America. BizEase excels at providing speakers and business coaches worldwide with seamless online marketing solutions, from setting up ecommerce solutions, membership sites, web design and maintenance, to writing blog posts and managing Social Media and PR campaigns. BizEase clients (who span five continents) take great joy in allowing the BizEase team to take care of the details so they can get back to doing what they do best! Click here to get our bi-weekly tips ezine delivered to your inbox every other Friday, with tips on plugins, apps, and tools to make you more productive today!