Have you ever had a cranky customer or client? Well I have, and while they aren’t a lot of fun, I tend to look at them as a challenge. Customers and clients can be cranky for many reasons. They can be in a bad mood that day, it can be their nature, or they may just be carrying over disatisfaction from a previous experience with a similar vendor or service-provider. Anne Obarski, professional speaker and trainer, shares her expertise regarding how to deal with a cranky customer.
Your Customers are Cranky! 3 Proven Ways to Fix Their Frowns!
By Anne M. Obarski
I just read the following,” The latest results from the University of Michigan’s American Customer Satisfaction Index show a continuing decline in consumers’ happiness with the goods and services they are receiving”.
Are you surprised by that or did you just shake your head and say, “I totally agree”?
I have had the pleasure of capturing lots of examples of great customer service to absolutely pitiful service during my recent moving experience. Everything from setting up phone service and finding a new bank to finding a good dog groomer and hair stylist for me and every possible service in between has shown me that referral business is powerful!