The thought of “customer complaints” makes many business professionals bristle and cringe. Many view customer complaints as an unpleasant situation where a disgruntled client wastes precious time by voicing their woes and pointing out perceived flaws and errors. As owners and managers, we all know that being able to handle negative feedback in a positive way takes plenty of practice, but we also need to remember that complaints are not necessarily always a bad thing. Like the old adage, “Complaints are merely a request for service” these situations can be a valuable marketing fact-finding tool and something business owners need to keep an open mind to. [Read more…]
In business since 1991, Terry Green is the founder/CEO/President of BizEase Support Solutions, an American-based, online marketing support company comprised of a team of talented professionals from around North America. BizEase excels at providing speakers and business coaches worldwide with seamless online marketing solutions, from setting up shopping carts and editing video, to writing blog posts and managing Social Media and PR campaigns. BizEase clients (who span five continents) take great joy in allowing the BizEase team to take care of the details so they can get back to doing what they do best! Click here to get our weekly tips ezine delivered to your inbox every Friday, with tips on plugins, apps, and tools to make you more productive today!