by Keith Abraham
In today’s fast paced world, where instant coffee made in a microwave, is too slow, you and I as consumers are more demanding, more astute and more focused on what good service is all about.
You and I need to refocus ourselves on our Service Standards. Ask yourself – “What is an Acceptable Level of Service?”. That is – what do my customers expect from me? Now if that’s what they expect, giving Exceptional Service is about exceeding that expectation. Do this and your customers will Love You Forever! Remember Customers only want to know how much you Care about them.
I see what successful businesses are doing to gain a competitive edge; it comes back to the same thing. They spend time, energy and money on developing stronger customer loyalty. The type of loyalty that keeps your customer coming back time & time again, because you never give them a reason to go anywhere else.