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Do You Know What Your Staff Is Saying When You’re Not Around?

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One of my team members once shared a story with me. She and a friend were out for dinner one evening at a very nice restaurant, celebrating her birthday.

customer service [Read more…]

Is Your Company Culture One of Awesome Customer Service?

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How do you measure up in the customer service department?

When customers do business with your company they come with certain expectations. How are you measuring up? Regardless of what you think, it’s worth checking into.

customer service [Read more…]

Do Your Clients Know How Much You Appreciate Them?

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We all love our clients. And if we are smart business owners, we understand our clients are the only reason we remain in business. If we understand this, then practicing client care should be a no-brainer.

No clients. No business. It’s simple math.

The question is, do our clients know we love them and appreciate them? The bigger question is, do you ever TELL them you love and appreciate them?

client care [Read more…]

Sometimes you’ve just got to put on your big girl panties and deal with it!

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Just like your physical health, your business health is important. But having a healthy business requires a lot of work on your part, and also involves making some tough decisions from time to time.

business health [Read more…]

Do You Have Clear Personal and Business Boundaries?

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Boundaries. We all have them in our personal lives with family and friends, as well as in our businesses with our clients. Or at least we should.

boundaries [Read more…]

When Was The Last Time You Called One Of Your Clients?

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Email is great, but having an actual phone conversation with a client goes so much farther, and is a great way to increase client retention. So, if you haven’t picked up the phone and chatted with your clients lately, maybe it’s time you did!

client retention [Read more…]

Honesty Is the Best Policy. But Is It Yours?

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One of the most important things we need to face as business owners is that we aren’t perfect. No matter how much we want to be, we aren’t. And, to top it off, business doesn’t always go the way we want it to, and we might make a mistake or two along the way. 

honesty [Read more…]

Do You Understand Just How Valuable Your Clients Are?

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Client value. Two little words, but do you really know what they mean?

Client value. Do you really know what it means? [Read more…]

Does Your Website Make It Easy For Prospects To Contact You?

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One of the things I enjoy doing is sending cards to my LinkedIn Connections cards from time. For various reasons. If they aren’t in my database – but someone I want to connect with on a more personal level, the first thing I do is check their contact info on LinkedIn to see if they’ve included their mailing address. Sadly, many don’t. So my next step is to go to their website. Which brings me to this week’s tip …

prospects [Read more…]

How Do You Show Appreciation And Thanks To Your Clients?

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I was speaking with a financial planner friend of mine the other day. She was telling me about her marketing plan and how a significant percentage of her promotional budget goes to flowers and cards for clients.

appreciation [Read more…]