Client Care. Two little, but very important, words in business. Unfortunately, GOOD client care (also known as customer service) seems to be fading quickly and becoming a thing of the past. At least it seems that way with many of the small businesses I encounter nowadays.
Might it be that business owners have forgotten the one key reason they actually have a business? Their clients! No matter how you look at it, without clients, we have no business. Plain and simple.