It’s a great way to increase client retention, so if you can’t, maybe it’s time you did!
We all know it’s easier to keep new clients than it is to get new ones. Some sources say it costs 5 times more. Some say it costs 6-7 times more. Another source I found says it costs 15-30 times more! No matter whether it costs 5 times, 7 times or 15 times more, client retention is your best bet, because it’s still a lot less expensive to hang on to the clients you have.
A good way to ensure client retention and have happy, healthy clients is to continue to provide excellent service, and keep in touch on a regular basis so they know they are important to you and the life of your business.