Have you ever had a cranky customer or client? Well I have, and while they aren’t a lot of fun, I tend to look at them as a challenge. Customers and clients can be cranky for many reasons. They can be in a bad mood that day, it can be their nature, or they may just be carrying over disatisfaction from a previous experience with a similar vendor or service-provider. Anne Obarski, professional speaker and trainer, shares her expertise regarding how to deal with a cranky customer.
Your Customers are Cranky! 3 Proven Ways to Fix Their Frowns!
By Anne M. Obarski
I just read the following,” The latest results from the University of Michigan’s American Customer Satisfaction Index show a continuing decline in consumers’ happiness with the goods and services they are receiving”.
Are you surprised by that or did you just shake your head and say, “I totally agree”?
I have had the pleasure of capturing lots of examples of great customer service to absolutely pitiful service during my recent moving experience. Everything from setting up phone service and finding a new bank to finding a good dog groomer and hair stylist for me and every possible service in between has shown me that referral business is powerful!
In business since 1991, Terry Green is the founder/CEO/President of BizEase Support Solutions, an American-based, online marketing support company comprised of a team of talented professionals from around North America. BizEase excels at providing speakers and business coaches worldwide with seamless online marketing solutions, from setting up shopping carts and editing video, to writing blog posts and managing Social Media and PR campaigns. BizEase clients (who span five continents) take great joy in allowing the BizEase team to take care of the details so they can get back to doing what they do best! Click here to get our weekly tips ezine delivered to your inbox every other Friday, with tips on plugins, apps, and tools to make you more productive today!