by Eileen McDargh, CSP, CPAE
A recent Harris Interactive survey for Whitepages.com released findings on what communication modes are most open to misunderstanding. Not surprisingly, 80% of adults found it most easy to misinterpret the tone of e-mail. Seventy-eight percent found text messages to be misleading, while 71% could also be put off by letters. Consider this: all these modes are flat, one-sided genres that allow the reader to intuit just about anything into the mix.
In our crazy busy world, how often do we automatically push the send key and instantly regret that action? Or how about the mistake of using upper case letters and the reader thinks he is being shouted at? Then too, in the rush to respond and be brief, single line messages can come across as terse, harsh and often inflammatory. Small wonder that e-mail might also stand for escalation and error.
In business since 1991, Terry Green is the founder/CEO/President of BizEase Support Solutions, an American-based, online marketing support company comprised of a team of talented professionals from around North America. BizEase excels at providing speakers and business coaches worldwide with seamless online marketing solutions, from setting up shopping carts and editing video, to writing blog posts and managing Social Media and PR campaigns. BizEase clients (who span five continents) take great joy in allowing the BizEase team to take care of the details so they can get back to doing what they do best! Click here to get our weekly tips ezine delivered to your inbox every other Friday, with tips on plugins, apps, and tools to make you more productive today!