You know that client you fired 6 months ago? Or the one who fired you? How did you handle the situation? Did you handle it with professionalism, or did you burn another bridge?
Whether you weren’t able to live up to the client’s expectations or the client was a pain in the you know what, or the partnership simply wasn’t a good fit, it doesn’t matter.
Did you handle the situation with the professionalism and thoughtfulness of a successful business owner, or did you behave like a spoiled brat and say a few things you shouldn’t have … and now, maybe wish you hadn’t? On the other side of the coin, did the client handle the situation with the professionalism and thoughtfulness of a successful business owner, or were they unreasonably aggressive and bullying? And if they were, did you cave or did you stand up to them in a professional way despite the pressure, and again respond with dignity and professionalism? Every client is different. Every business owner is different. Every situation is different. But you can respond in the same professional manner no matter what. It’s your choice.Think before you speak. Instead of burning bridges, try building walkways! Be professional.
Don’t burn your bridges in the heat of anger … be the better man or woman and build walkways instead!
I have to say I’ve had my share of severed business relationships in the past. But I’m thankful to say I’ve always done my best to leave with my head held high professionally. Even when it was my own, or someone on the team’s, fault. I’ve even gone so far as to issue a refund for services when the fault was not on our end. I’m not saying you should start doing that; however, in some cases, it’s not a bad idea. Whatever you decide, it should be based on a case by case basis.
The end result is that now … years later, I have great relationships with many of these past clients. They promote and share my content on social media. And some of them still refer prospective clients my way. Why? Because in spite of the circumstances, I maintained a level of professionalism and didn’t burn any bridges in the process. Instead … I built walkways that have led to great relationships and a few new clients!
So the next time you fire a client or a client fires you … for whatever reason, think before you speak and act! Professionalism is important, so consider what comes out of your mouth and how it will impact your business in the future.
In business since 1991, Terry Green is the founder/CEO/President of BizEase Support Solutions, an American-based, online marketing support company comprised of a team of talented professionals from around North America. BizEase excels at providing speakers and business coaches worldwide with seamless online marketing solutions, from setting up ecommerce solutions, membership sites, web design and maintenance, to writing blog posts and managing Social Media and PR campaigns. BizEase clients (who span five continents) take great joy in allowing the BizEase team to take care of the details so they can get back to doing what they do best! Click here to get our bi-weekly tips ezine delivered to your inbox every other Friday, with tips on plugins, apps, and tools to make you more productive today!